Esse crme e maravilhoso,nao dixa a pessoa ficar com mau cheiro,muito bom mesmo,recomendo
Excellent seller! The delivery was super fast, and the item was very well packaged. Thank you!
Refund policy
Here is an updated version stating that eligible returns are accepted within 7 days of delivery and receive store credit only, not a cash refund:
Return, Exchange, and Cancellation Policy
Physical Products
We have a return policy of 7 days after receiving the product. To request a return, please contact us within this period.
For the return to be accepted, the item must be in the same condition it was received: unused, undamaged, with tags, and, when applicable, in the original unopened packaging. It will also be necessary to present the receipt or proof of purchase.
We do not offer cash refunds, credit card reversals, or returns via the original payment method for physical products. If the return is approved after receiving and inspecting the item, a store credit will be issued for the amount paid for the returned product.This credit can be used to purchase other products available in our store.
Services
For the hiring of services, the following guidelines apply:
Payment: Payment must be made in full before the service begins.
Cancellation: If you wish to cancel a service, we ask that you contact us as soon as possible. This is important to avoid wasting time and effort for both parties.
Credit or refund for services: If the service has already started at the time of cancellation, we may not offer full credit or refund. We reserve the right to deduct amounts related to administrative fees, costs already incurred, and hours of work already dedicated to the service. Any approved amount will be made available as credit in the store, unless otherwise required by applicable law.
Services that have already been completed, delivered, or fully rendered cannot be canceled, returned, or refunded.
How to Initiate a Return or Cancellation
To request the return of a product or the cancellation of a service, please contact us via email: contact@pontalbrazil.com.
Returns of physical products must be sent to:
Pontal Brazil
93 New York Ave.
Newark, NJ 07105
United States
Items sent back without a previously approved return request will not be accepted.
If the return is approved, we will send instructions for returning the product. Store credit will be issued only after the returned merchandise is received and inspected.
Damages, Defects, or Incorrect Order
Inspect your order as soon as you receive it.Contact us immediately if the item is defective, damaged, or if you received an incorrect product, so we can assess the situation and seek a solution.
Items That Cannot Be Returned
We do not accept returns, exchanges, or credit issuance for the following items:
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Perishable products, including food, flowers, and plants;
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Personalized products, special orders, or custom-made items;
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Personal care, beauty, or hygiene products;
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Hazardous materials, flammable liquids, or gases;
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Gift cards;
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Products on promotion, clearance, or final sale;
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Services that have already been completed, delivered, or fully rendered.
Contact us if you have questions about the eligibility of a specific product or service.
Exchanges
The fastest way to acquire another size, model, or product is to request the return of the eligible item within 7 days. Once the return is received and approved, we will issue store credit so you can make a new purchase.
Orders Shipped to the European Union
For orders shipped to the European Union, certain cancellation or refund rights may apply according to local legislation. Where required by law, these rights will prevail over this policy.
Contact
For questions about returns, exchanges, cancellations, or store credit, please contact us:
contact@pontalbrazil.com
philipe@pontalbrazil.com